The Nordstrom Way to Customer Experience Excellence - C...
The fully revised and updated edition of the classic book ab...
Driven to Delight - Delivering World-Class Customer Exp...
A firsthand look at how Mercedes-Benz transformed itself int...
Service Design for Business - A Practical Guide to Opti...
A practical approach to better customer experience through s...
The Toyota Way to Service Excellence - Lean Transformat...
The worldÂ’s bestselling Lean expert shows service-based org...
Public Relations: A Values-Driven Approach
Public Relations: A Values-Driven Approach - University text...
Public Relations: A Values-Driven Approach
Public Relations: A Values-Driven Approach - University text...
The Way We Live: Making Homes / Creating Lifestyles
The Way We Live: Making Homes / Creating Lifestyles - Univer...
The Double Life of the Family: Myth, Hope and Experienc...
The Double Life of the Family: Myth, Hope and Experience - U...
The Lady and the Virgin: Image, Attitude and Experience...
The Lady and the Virgin: Image, Attitude and Experience in T...
The Gendered Newsroom: How Journalists Experience the C...
The Gendered Newsroom: How Journalists Experience the Changi...
The Environmental Psychology of Prisons and Jails: Crea...
The Environmental Psychology of Prisons and Jails: Creating ...
Youth and Society: Exploring the Social Dynamics of You...
Youth and Society: Exploring the Social Dynamics of Youth Ex...
The Right Way, The Wrong Way and the Railway - Great Vi...
The Right Way, the Wrong Way and the Railway takes a real ‘...
The Nordstrom Way To Customer Experience Excellence - Creating A
The French Art of Not Giving a F*ck - The Simple Secret to True Happiness, the French Way
It’s time to stop giving a f*ck! Be calm… Stop stressing… Embrace the universe… Try yoga… Be fulfilled… and that’s an order! We hear these commands everywhere, and we often torture ourselves to ‘try harder’, yet somehow we never feel we’ve done quite enough. It’s about time we stopped feeling guilty for not being perfect, and instead simply allowed ourselves to be angry, be tired, be...
Dare - The New Way to End Anxiety and Stop Panic Attacks
‘EVERY ONCE IN A WHILE A BOOK COMES ALONG THAT COMPLETELY TRANSFORM THAT FIELD -THIS IS THAT BOOK FOR ANXIETY’ There’s a new and faster way for anxiety relief, but few have ever heard it. Most people are advised to either just “manage” their anxiety or medicate it away. If you’re tired of just managing your anxiety and want a powerful natural solution, then apply the ‘Dare’ technique as ex...
The Only Way to Stop Smoking Permanently
Allen Carr will help you break addiction for ever in this fully updated edition of The Only Way to Stop Smoking Permanently. This book will help you: – Achieve the right frame of mind to quit – Avoid weight gain – Quit without dependence on rules or gimmicks – Enjoy the freedom and choices that non-smokers have in life – Quit without willpower It’s time to begin your new life as a non-...
The McKinsey Way
“If more business books were as useful, concise, and just plain fun to read as THE MCKINSEY WAY, the business world would be a better place.” —Julie Bick, best-selling author of ALL I REALLY NEED TO KNOW IN BUSINESS I LEARNED AT MICROSOFT. “Enlivened by witty anecdotes, THE MCKINSEY WAY contains valuable lessons on widely diverse topics such as marketing, interviewing, team-building, and brai...
The CarbLovers Diet Pocket Guide - The Quick Way to Eat What You Love and Get Slim for Life!
Finally-a fast, fun, totally updated guide to The CarbLovers Diet, from the experts who brought you the blockbuster plan that’s revolutionized the way Americans lose weight! This pocket-sized resource is a diet must-have—even for CarbLovers fans who’ve reached their weight-loss goals. It features: – 200 new resistant starch foods, plus delicious substitutions – 50 new Quick & Easy recipes –...
The Natural Way of Things
Joint winner of the Prime Minister’s Literary Awards 2016 – Fiction category Winner of the 2016 Stella Prize She hears her own thick voice deep inside her ears when she says, ‘I need to know where I am.’ The man stands there, tall and narrow, hand still on the doorknob, surprised. He says, almost in sympathy, ‘Oh, sweetie. You need to know what you are.’ Two women awaken from a drugged sle...
Starting Out in Shares the ASX Way
An introduction to share investing and whether it’s right for you The ASX investor education team has been providing the essentials about share investing for over 30 years. The latest edition of Starting Out in Shares the ASX Way is your one-stop resource to understanding what shares are and how to buy and sell them. Inside, you’ll have the pros and cons of shares over other investments expl...
Thrive - The Third Metric to Redefining Success and Creating a Life of Well-Being, Wisdom, and Wonder
In Thrive, Arianna Huffington makes an impassioned and compelling case for the need to redefine what it means to be successful in today’s world. Arianna Huffington’s personal wake-up call came in the form of a broken cheekbone and a nasty gash over her eye — the result of a fall brought on by exhaustion and lack of sleep. As the cofounder and editor-in-chief of the Huffington Post Media Group...
Fit in 3: The Scandi Plan - How to Eat Well, Train Smart and Enjoy Life The Swedish Way
Three is the magic number! Change your life for ever with Faya NilssonÂ’s Scandi-inspired, three-week food, fitness and mindfulness plan. With 60 delicious, healthy recipes. Â’During my career as a personal trainer, IÂ’ve helped hundreds of clients arm themselves with the knowledge to achieve a happy, healthy and balanced life – with minimum sacrifice. FIT IN 3 will empower you to do the same.Â...
Thrive - The Third Metric to Redefining Success and Creating a Life of Well-Being, Wisdom, and Wonder
In Thrive, Arianna Huffington makes an impassioned and compelling case for the need to redefine what it means to be successful in today’s world. Arianna Huffington’s personal wake-up call came in the form of a broken cheekbone and a nasty gash over her eye—the result of a fall brought on by exhaustion and lack of sleep. As the cofounder and editor-in-chief of the Huffington Post Media Group—...
The Berlin Way | Prints and Canvas
The earth is art, the photographer is only a witness. -Yann Arthus-Bertrand
The art of great photography goes beyond mere images.
It captures a moment. An emotion. It is timeless yet always of the moment.
That special art is what Photographers Lane has sought,collecting the work of outstanding photographers from around the world. Work that we
now offer on hi...
Interval Weight Loss - How to Trick Your Body into Losing Weight the Scientific Way - One Month at a Time
Ever gone on a diet but ended up heavier than when you started? It’s not your fault. As Dr Nick Fuller, one of Australia’s leading obesity researchers, has discovered, we’re all tuned to a set body weight – a weight range that the body feels most comfortable being. When you take your body out of that comfort zone, it will work back towards its starting point as a defence mechanism. In The In...
The Right Way, The Wrong Way and the Railway - Great Victorian Rail Stories
The Right Way, the Wrong Way and the Railway takes a real ‘warts and all’ look at the Victorian Railways. Eight years in the making, this book abounds in history, humour, railway stuff-ups and the typical stupidity which often went with The Job. From the mysteries of safeworking to suburban shenanigans, from close shaves to the downright bizarre, this book has it all – right across the state –...
The Mindful Way to a Good Night's Sleep - Discover How to Use Dreamwork, Meditation, and Journaling to Sleep Deeply and ...
This accessible guide to cultivating deep, restful sleep – naturally – combines author Tzivia Cover’s expertise in both mindfulness and dreamwork. Accompanied by a healthy dose of encouragement, Gover presents practical lifestyle advice, simple yoga poses, 10-minute meditations, and easy breathing exercises, along with visualization and journaling activities. You’ll also learn howto cultivate ...
The High Roller Experience - How Caesars and Other World-Class Companies Are Using Data to Create an Unforgettable Custo...
The marketing guru of Caesars/Harrah’s shows how you can double-down and win with a proven data-driven approachWalking through Caesars in Las Vegas may seem like a dream. Behind this “magical” experience is a carefully choreographed performance based on deep understanding and rigorous analysis of extensive data to help ensure guests have an incredible and personalized experience. In The High-Ro...
The Toyota Way to Lean Leadership - Achieving and Sustaining Excellence through Leadership Development
The Missing Link to Toyota-Style Success-LEAN LEADERSHIPWinner of the 2012 Shingo Research and Professional Publications Award “This great book reveals the secret ingredient to lean success: lean leadership. Not only is it a pleasure to read, but it is also deep and enlightening. This book is an absolute must-read for anyone interested in lean: it’s both an eye opener and a game changer.”Micha...
Thrive - The Third Metric to Redefining Success and Creating a Happier Life
In Thrive, Arianna Huffington, the co-founder and editor-in-chief of the Huffington Post and one of the most influential women in the world, has written a passionate call to arms, looking to redefine what it means to be successful in todayÂ’s world. She likens our drive for money and power to two legs of a three-legged stool. It may hold us up temporarily, but sooner or later weÂ’re going to topp...
The Natural Way of Things
Winner of the Stella PrizeWinner of the Prime Minister’s Literary Award for FictionShortlisted for the Miles Franklin Literary Award Shortlisted Christina Stead Prize for FictionShortlisted for International Dublin Literary Award Observer Books of the Year 2016 ’Beautiful and savage – think Atwood in the outback.’ Paula Hawkins, Observer Two women awaken from a drugged sleep to find themsel...
The Easy Way for Women to Stop Drinking
Allen CarrÂ’s Easyway is the most effective stop-smoking method of all time and it has now been successfully applied to a wide range of other issues. Here the method focuses on one of the fastest-growing problems of modern times: womenÂ’s drinking. Alcohol blights womenÂ’s lives often in a different way to menÂ’s: women tend to stay at home drinking alcohol; women often feel particular shame over ...
The Easy Way Out
SHORTLISTED FOR THE ALS GOLD MEDAL 2017 LONGLISTED FOR THE INDIE AWARD FOR FICTION 2017 LONGLISTED FOR THE MILES FRANKLIN LITERARY AWARD 2017 ‘Amsterdam is so damn good. He is up there with the best, Delillo and the like, original as Tsolkias, but most importantly he is a master storyteller in his own right, assured and compelling, he somehow articulates things you know deep down but never been...
7 Tenets of Taxi Terry - How Every Employee Can Create and Deliver the Ultimate Customer Experience
Inspired by the Ideas and Insight of Taxi Terry…The Best Guide to Customer Service You Will Ever ReadNo matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver—especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life. Bestselling...